Return Instructions
How to return your products
Return Process
Return Address
United States Returns:
Easy Support Returns
123 Business Center Drive
Suite 456
Los Angeles, CA 90001
United States
China Returns (中国退货地址):
Easy Support Returns
北京市朝阳区
建国路88号
SOHO现代城A座1205室
邮编：100025
中国
(Beijing Chaoyang District, Jianguo Road 88, SOHO Modern City Building A, Room 1205, Postal Code: 100025, China)
Return Shipping Instructions
Who Pays for Return Shipping?
Customer Responsibility: If you are returning an item due to change of mind, wrong size, or any reason other than a defect or error on our part, you are responsible for the return shipping costs.
Our Responsibility: If the item is defective, damaged, or incorrect due to our error, we will cover the return shipping costs. Please contact us at returns@easy-support.online or call +1-8445665972 to arrange a prepaid return label.
Return Steps
- Contact our customer service team at +1-8445665972 or returns@easy-support.online to initiate a return request.
- Provide your order number and reason for return.
- Receive return authorization and instructions from our team.
- Package the item securely in its original packaging if possible.
- Include the return authorization form inside the package.
- Ship the item to the appropriate return address listed above.
- Keep your shipping receipt for tracking purposes.
Return Conditions
- Items must be returned within 30 days of delivery
- Products must be in original, unused condition
- Original packaging and accessories must be included
- Items must not be damaged, modified, or used
- Software products and digital downloads are non-returnable
Need Help? Contact our returns department at +1-8445665972 or returns@easy-support.online
Last Updated: January 2025