Refund Policy

Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Product is defective or damaged upon delivery
• Wrong item was shipped
• Product does not match the description on our website
• Return request is made within 30 days of delivery
• Product is returned in original, unused condition with all packaging and accessories

Non-Refundable Items

• Digital products and software downloads
• Customized or personalized products
• Items damaged due to misuse or negligence
• Products returned after 30 days from delivery
• Items without original packaging or missing accessories
• Services that have already been rendered

Refund Process

1. Contact our customer service team to initiate a refund request
2. Return the item following our Return Instructions
3. Once we receive and inspect the returned item, we will process your refund
4. Refunds will be issued to the original payment method within 5-10 business days
5. You will receive an email confirmation once the refund has been processed

Refund Amount

The refund amount will include:

• Full product price
• Original shipping costs (if item was defective or incorrect)

Note: Return shipping costs will be deducted from the refund amount if the return is due to customer change of mind, unless the item was defective or incorrect.

Processing Time

Refunds are typically processed within 5-10 business days after we receive and inspect the returned item. The time it takes for the refund to appear in your account depends on your payment method and financial institution.